Refund Policy
The Did-It Club Planner is a digital download, delivered the moment you pay. Once your purchase is complete and you have access to the files, we do not offer refunds, returns, exchanges or cancellations.
A digital file can’t be handed back, so we can’t treat it like something you return to a shop. Please look through the previews, the list of supported apps and the FAQ before you buy. If anything is unclear, write to hi@diditclub.com first and a real person will answer.
The only exceptions are the ones listed under “When you are still covered” below.
Check these before you buy
- It is a set of PDF files. Nothing is shipped, and there is no app to install.
- You need a tablet and a PDF note-taking app. The planner is tested in GoodNotes, Notability, Xodo and Samsung Notes. It does not work in OneNote or on Kindle Fire tablets. The app is not included in your purchase.
- Everything is in one download. You get the 2027 dated and the undated edition, Sunday and Monday start, all 9 colorways and the bonus covers. There is no “wrong version” to exchange.
- It is a one-time payment. There is no subscription to cancel.
If something isn’t working, we fix it
Most problems are solved in one email. Write to info@diditclub.com from the address you used at checkout and we will help with:
- a download link that didn’t arrive, expired or won’t open
- a file that is damaged or won’t import
- links that don’t respond to a tap (usually a setting in your note app)
- choosing between editions, start days or colorways
When you are still covered
Our no-refund rule never takes away rights the law gives you. A refund is available in these cases:
- Charged twice. If you were charged more than once for the same order by mistake, the duplicate charge is refunded.
- Faulty or not as described. If the files are defective or are not what the shop page describes, tell us and we will fix or replace them. If we can’t, you are entitled to the remedy your local consumer law provides, which may include a refund.
- Rights that can’t be waived. Some countries give buyers a legal right to cancel a digital purchase that a seller cannot remove. Where such a right applies to you, it applies to your order, and this policy does not limit it.
How to make a request
Our order process is conducted by our online reseller Paddle.com. Paddle.com is the Merchant of Record for all our orders. That means Paddle reviews refund requests and pays any refund that is due.
- Email info@diditclub.com first. We can usually solve the problem the same day.
- To make a formal request, use the link in your Paddle receipt or go to paddle.net.
Requests are handled under Paddle’s Refund Policy, which also lists the countries where a legal cancellation right applies. Approved refunds go back to the original payment method, normally within 14 days of approval.
If a refund is made
Your license to use the planner ends when a refund is made. You must delete every copy of the files, and lifetime updates stop for that order.
Chargebacks
Please write to us before disputing a charge with your bank. We would rather fix the problem. If a payment is reversed or disputed without a valid reason, the license for that order is cancelled and lifetime updates stop.
